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If you need to return an electronic item to Schumacher for repair you must follow the below instructions;

Please download and fill in the following document. Schumacher Repairs Form (pdf)

Return the document to us with the faulty product including sales receipt and / or warranty card. Without the relevant warranty documentation we will be unable to provide warranty work, without exception.
It is the customers responsibility to provide the relevant receipt or warranty card where required, we are not responsible for chasing this on your behalf.

We are unable to handle service for items purchased from another distributor or overseas supplier, we only offer service on items purchased through us, either directly or through an authorised dealer.

Please ensure when you return the item to us that it is actually faulty, we receive a high percentage of items back that actually function correctly. A handling charge of £15 will be levied if we find the item to function correctly.

Always give as much detail as possible about the fault with the item, this way we can turn your repair around faster. Please also include a covering letter with your Name, address and contact details.

All items are repaired in the order which they are received, we endeavour to turn around the repair as quickly as possible but please allow 7-10 days before you contact us about the repair.
Any item returned without the relevant receipt/warranty card is likely to be subject to delays.

Any non warranty items left with us for more than 60 days will be disposed of.
Any items not covered by warranty that you wish to be returned are liable to return shipping costs, which are payable by you.

Our returns address is…

Repairs Department
Schumacher Racing Ltd
71-73 Tenter Road
Moulton Park
Northampton
NN3 6AX


 
Service FAQ’s - NOSRAM

Q1. My Nosram Electronic Speed Control (ESC) is faulty, will it be repaired or replaced.

A1. Nosram do not offer a repair service, if your ESC is faulty and covered by the guarantee, you will get a new ESC in replacement subject to inspection of the item in question.
To claim under the guarantee, you will need to provide proof of purchase or where available the warranty card.

Q2. My Nosram ESC does not include a warranty card.

A2. Not all Nosram ESC’s are covered by the lifetime guarantee, and these particular models will not include a warranty card. E.G the Pearl and Comet ESC range are not included in the lifetime guarantee scheme.

Q3. My Nosram motor does not include a warranty card.

A3. Nosram motors do not have a lifetime guarantee, the warranty period is stated in the instruction manual and for Nosram motors it is generally 90 days (non-European countries).

 

Service FAQ’s - SPEED PASSION

Q1. My Speed Passion ESC is faulty, will it be repaired or replaced.

A1. Speed Passion do not offer a repair service, if your ESC is faulty and covered by the guarantee, you will get a new ESC in replacement subject to inspection of the item in question.
To claim under the guarantee, you will need to provide the warranty card and a receipt showing the item is within the guarantee period. (Generally 90 days for non-European countries)

Q2. My Speed Passion ESC is faulty, but I no longer have the warranty card or receipt.

A2. Speed Passion do not offer any warranty in cases where the warranty card or receipt is not present, to claim warranty on a Speed Passion ESC, you will need to provide the warranty card and a receipt showing the item is within the guarantee period. (Generally 90 days for non-European countries)

Q3. When returning my ESC, what else should I include.

A3. Please include the fan, capacitor, receiver lead, wires and program card. You may remove your connectors if you prefer, if you don't and the ESC is replaced, we will remove the connectors and return them to you.
(If your ESC is replaced, you will receive a new boxed ESC with accesories such as the fan, capacitor etc included)

Q4. My Speed Passion motor does not include a warranty card.

A4. Speed Passion motors do not include a warranty card, they generally have a 30 day warranty (non-European countries) which can be claimed with proof of purchase.

 

Service FAQ’s - Thunder Power

Q1. What is the warranty period for my Thunder power product.

A1. For chargers/balancers/ electronics, the warranty period is 1 year. LiPo batteries - 2 years. For motors - 30 days (non-European countries)

Q2. I have a faulty LiPo battery, can I send it back.

A2. Please do not return faulty LiPo batteries, especially if they are swollen. Please E-Mail details of the problem, along with pictures of the battery to: schumacher@racing-cars.com

Q3. How do I claim warranty on a Thunder power product.

A3. Please include proof of purchase. (Thunder power products do not include warranty cards)

 

Sevice FAQ's Hobbywing

Q1. My Hobbywing ESC is faulty, can it be repaired or replaced

A1. If your ESC meets the warranty criteria, it will be replaced F.O.C.
If one or more of the warranty conditions are not met, we can return the ESC to Hobbywing for repair at cost, or we will offer you the same or equivalent product at a discounted rate, and keep your faulty product.

Q2. Is my ESC covered under the warranty

A2. To claim a warranty replacement, you will need to include proof of purchase showing that the ESC is within the 180 day warranty period. The warranty code sticker must be on the ESC. (small white sticker, normally with 12 digits).
The ESC must also be free from customer damage, including reverse connection, crash damage, poor wiring, water ingress (non waterproof ESC’s only), internal modification etc.

Q3. My ESC is out of warranty, and/or has been damaged as a result of mis-use. Is there a non warranty repair service.

A3. We can return the ESC to Hobbywing for repair at cost, this can take 2-3 months. Or we can offer an exchange, whereby we offer the same or equivalent product at a discounted rate and keep your faulty item.

Please note, from June 2016 all Hobbywing products sold through Schumacher Racing Ltd will have a Schumacherlogo sticker on the product and the packaging.
This is proof that your Hobbywing product was purchased through our official distribution channels and will help expedite any warranty claims, please do not remove the sticker from your product.
(Proof of purchase will still be required to claim warranty on a Hobbywing product)

 

Service FAQ’s - Sky RC

Q1. My Sky RC product is faulty, is it covered under warranty.

A1. Sky RC products are guaranteed to be free from defects in material or workmanship for the following periods...For chargers and power supplies - One year, for ESC's and motors - 90 days (non-European countries)
Warranty does not cover incorrect voltage input, damage to case or exposed circuit boards, disassembling and tampering with internal electronics, reverse connection, moisture or water ingress, allowing exposed wire to short circuit.
Proof of purchase is required to claim warranty.

 

Service FAQ’s - SANWA

Q1. My Sanwa product is faulty, is it covered under warranty.

A1. Sanwa products are warranted against manufacturer defects in materials and workmanship, at the original date of purchase. This warranty does not cover components worn by use or damage caused by improper voltage, tampering, modification, misuse, abuse, improper wiring, reverse polarity, moisture or using outside its intended scope of use. Terms of this warranty can vary by region. Please check the warranty terms included with your product for specific warranty information.

 

Service FAQ’s - Core R/C

Q1. My Core RC product is faulty, is it covered under warranty.

A1. Core RC products are guaranteed to be free from defects in material or workmanship from the original date of purchase. The warranty period varies from product to product, in general ESC warranty is 6 months, Radio's - 6 months, Chargers - 90 days (non-European countries) please check the warranty terms included with your product for further details.
Proof of purchase is required to claim warranty, a warranty card is also required with some products, E.G. Pace 45 esc.

 

Service FAQ’s - Intellect

Q1. My Intellect battery is faulty, can I return it.

A1. Please do not return faulty LiPo batteries, as they can be hazardous to ship, especially if swollen. Please E-Mail details of the problem, including the serial number and voltage readings of each cell, along with pictures of the battery and proof of purchase, to: schumacher@racing-cars.com.

Q2. What is the warranty period for Intellect batteries.

A1. Intellect batteries are guaranteed to be free from defects in material or workmanship for a period of one year from the date of purchase. This warranty does not cover faults arising as a result of overcharging, deep discharging, storing the battery fully charged or incorrect handling. Proof of purchase is required to claim warranty.

Service FAQ's - KO Propo

Q1. My KO product is faulty, is it covered under warranty.

A1. KO products with initial failure or manufacturing defects, are subject to free repair or replacement, pending inspection. The warranty period is 6 months from the date of purchase.
The warranty does not apply if the unit has been subject to improper use, e.g. excessive external shock.

Q2. My KO product is outside of the warranty period, can you offer non warranty repairs.

A2. In some cases we are able to offer a repair service on non warranty items, this is subject to parts availability and feasibility of the repair. Please E-Mail Schumacher@racing-cars.com for further information.

General FAQ's

Q1. My Core Code LCD radio has no throttle output.

A1. Please check the TH.HOLD switch is at position 0. If at position 1 the throttle will not work.

Q2. My Core Code radio has reduced range and/or is losing signal (glitching)

A2. Check your receiver aerial cable, if any part of the coaxial cable is damaged or missing, this has a serious effect on range and a new receiver will be required.

Q3. My UAC 50 charger is noisy when charging/when the fan powers on.

A3. The fan requires a drop of oil, open the charger case by removing the screws, unclip the fan, lift the sticker and apply a drop of light oil.

Q4. My KO radio throttle and steering does not work as expected.

A4. Ensure that you have set the throttle and steering endpoints in the system menu. Enter/system/AdjustST for steering. Enter/system/AdjustTH for throttle.

Q5. My KO servo glitches at neutral.

A5. KO digital servos have high torque in the neutral position. Sometimes you may see a slight glitch at neutral but this is normal. Please use the servo as this does not alter the performance.

Q6. My Speed controller (ESC) is cutting out.

A6. This is most likely due to overheat protection or low voltage cut off protection. Check the temperature of your motor and ESC, adjust the gearing or ESC settings accordingly if either is too hot, also ensure you are using the ESC fan (if applicable). Check what the low voltage cut off is set to, we recommend 3.0v per cell as a starting point. Some ESC's such as Hobbying have "AUTO" as an option which sets the cut off at 3.3v, which we have found to be slightly high in some circumstances.

Q7. Do I need to use the capacitor provided with my ESC.

A7. Yes, it is highly recommended and could void your warranty if you do not.

Q8. My motor is getting hot after each race, what is an acceptable temperature.

A8. As a general rule, we recommend no more than 80°C. If your motor is regularly over this temperature, we recommend gearing down, lowering the motor timing, adjusting the ESC settings e.g. timing & boost, fitting a cooling fan.

Q9. My ESC/motor is not working, could it be something obvious.

A9. Yes, check the receiver cable is plugged in correctly and observe the correct polarity, ensure you have followed the calibration process correctly, some ESC's require the throttle channel of the radio to be set to "Reverse" Check you have the motor connections in the correct sequence, A to A, B to B, C to C. Check the sensor cable is plugged in correctly, or try another sensor cable. Check the soldering joints are good. Check the battery is charged.

Q10. Do Schumacher racing handle GM repairs.

A10. No, we are no longer GM distributor, repairs/service should be handled by their new distributor, Logic RC.

 

 


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Schumacher Racing Products Ltd.
71-73 Tenter Road, Moulton Park, Northampton, NN3 6AX, England
Tel: +44 (0) 1604 790580           Fax: +44 (0) 1604 790209 - Company Reg No: 2095770 - VAT No: GB460987512 
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